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FAQ
ABOUT PAYMENT, ORDER, DELIVERY
How can I
pay for my order ?
Credit
Card Orders
Online
Orders
- AstrologyMantra accepts
all major credit and debit cards, including Mastercard, Visa, American
Express & Discover. You
can place an order by adding the items to Shopping list in
secure mode from. To order online click
here.
Bank
Draft
If you want to pay by
Bank Draft, choose that option in the Secure
Shopping Page.
If
you experience any problems in making an order or need any
kind of help, please send us an email at
order@astrologymantra.com
.
How do
I know that the order is correctly placed ?
After you place the order, you
will get an e-mail confirming the order along with the Order number for further communication.
What is
the estimated Delivery time, and Shipping charges ?
All
Electronically delivered Products like Horoscopes
are delivered by email in HTML format in zipped form. Expected Delivery time is
about 7-10 working days from day of placing order.
All Physically delivered Products are delivered by Courier.
Expected Delivery time is about 12-15 working days from
day of placing order.
Every
Order is followed by a confirmation email assigning an Order
Number to that order.
The Shipping
charge for Physically delivered Products are 15 USD and shall be added to your
Total Amount before Checkout. All prices mentioned in the
Secure Shopping page are exclusive
of Shipping Charges.
How do I check stock
availability ?
All the services listed
in the Horoscope section are available and all the products listed on Secure
Shopping Page are available & in stock.
For some rare products which are not shown on the Secure Shopping Page, please
click
here to send us an email, including your name, email
address, telephone number and the product you want to enquire about.
How do I
check the status of my order?
An expected date of delivery of order is sent in the order confirmation
email. If you have any questions about the status of your order, please
click
here to send us an email. Please include your name, email
address, telephone number and order number with your email OR
Alternatively, call at
1-309-215-2116 and leave a voice mail with your name, email address,
telephone number, order number and your query.
Can I cancel an
order once I have placed it?
You can cancel an
order
For Physically delivered Products - Orders placed for physically-delivered
product, can be cancelled within 2 days (48 hours) of placing such order.
For Electronically delivered Products
- Orders placed for
electronically-delivered products cannot be cancelled.
In case of a
cancellation, send us an email by
clicking
here, including your name, email address, telephone
number, order number and the reason for cancellation in your email.
Wait for the confirmation/acknowledgement of your email confirming
that the cancellation is thru'.
Does
Astrologymantra accept International orders ?
Yes, we
accept International orders and deliver to most countries in the
world. When placing an International order, please ensure that
you select the correct country from the drop down box in the address
section.
Is
my Credit Card Number 100% secure?
All transactions are 100 %
secure since the purchase area of
our site is secure. This means that we use industry-standard
Secure Sockets Layer (SSL 128 bit) technology to allow for the encryption of critically sensitive information like your credit card
details. Information passed between your computer and our Web site
cannot be read even if it is intercepted by someone.
Did you know?
The risk of Credit Card fraud is 100 times greater when you hand
your card to the waiter in a restaurant than when you shop on
the Internet ! Modern day encryption technology, used by many
Internet stores similar to ours, virtually eliminates
credit card fraud on the Internet.
Do we
have a Return & Refund policy ? What is the procedure?
AstrologyMantra
is committed to providing the highest quality products and
services to their customers.
In case of Physically-delivered products :
Keeping in view the nature of the products, and their
spiritual value, and also considering the fact that rigorous
time, effort and expense is invested in purification of
products, to keep their sanctity and power, and ensure maximum
benefit, it is not possible to accept returns of products once
they have been used.
In case of Electronically-delivered products :
Due to the nature of the Electronically-delivered products,
where 'products delivered are products used', it is not
possible to offer any return & refund
facility for the same.
Products once
sold and used for over a period of 15 days cannot be returned.
What are AstrologyMantra's Terms &
Conditions of Sale ?
The following are
the terms and conditions for the Sale of Products and Services that will
govern any contract for sale that we enter into with our customer. Please read
these terms and conditions carefully before making a purchase.
1. The price you will
pay for the Products & Services is shown in the Total Order Value
before payment details.
2. Once you
have selected the Products & Services you wish to
order, you can proceed to Secure Checkout where you will
be asked for your payment details.
3. By completing the
details and clicking the "submit" button on the Secure
Checkout screen, you are offering to buy the Products &
Services subject to our
Terms and Conditions and this Purchase Procedure.
4.
AstrologyMantra holds the right
to refuse to supply any Products & Services ordered.
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