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FAQ
ABOUT PAYMENT, ORDER, DELIVERY
How can I
pay for my Order ?
AstrologyMantra accepts
all major Credit and Debit cards, including Mastercard, Visa, American
Express and Discover. You
can place an Order online by adding the items to Shopping list in
Secure Mode.
To order online click
here
If
you experience any problems in making an Order or Payment
online, please write at
order@astrologymantra.com
How do
I know that the Order is correctly placed ?
Each
Order is followed by a Confirmation Email to acknowledge the Order.
After you have placed the Order, you
will receive this E-mail confirming the and the Order Number
which has been assigned to that Order to facilitate Further
Correspondence or Communication.
What is
the estimated Delivery time, and Shipping charges ?
All
Electronically-delivered Products like Horoscopes
are delivered by Email in HTML format in Zipped Format. Expected Delivery time is
about 7-10 working days from day of placing Order. Please
check the Time Frame mentioned on the Order Page of the
Item.
All Physically-delivered Products are delivered by Courier or
Recorded Delivery.
Expected Delivery time is about 10-12 working days from
day of placing Order.
The Shipping
charges for Physically delivered Products are 15.00 USD and shall be added to your
Total Amount Payable before Checkout. All prices mentioned in the
Secure Shopping page are exclusive
of Shipping Charges.
Does
Astrologymantra accept International Orders ?
Yes, we
accept International Orders and deliver to most of the major Countries
of the
World. When placing an International order, please ensure that
you select the correct Country from the Drop Down box in the Address
section.
How do I
check the status of my Order?
The expected Time for Delivery of Orders is
mentioned on the Order Page of the Item.
If you have any Questions about the Status of your Order, please
click
here to send us an Email. Include your Full Name, Email and
Order Number.
How do I check Stock Availability ?
All the Services listed
in the Horoscope section are available and all the Products listed on Secure
Shopping Page are available and In Stock.
For some Rare products which are not shown on the Secure Shopping Pages, please
click
here to send us an Email, including your Name, Email
address, and the Product you want to enquire about.
Can I cancel an
Order once I have placed it?
You can cancel any Order within
24 hours of placing the Order. After 24 hours,
Order cannot be cancelled.
Order can be changed within 48 hours of of placing the Order. After
48 hours, Order cannot be changed.
In case of a Cancellation
or Change of Order, send us an
Email including your
Full Name, Email, Order Number and the reason for this Cancellation
or Change.
Wait for the Acknowledgement of your Email confirming
that the Cancellation or Change has been effected.
In case of Cancellation, Payment is
refunded to the Credit Card. AstrologyMantra, however, holds
the Right to Cancel any Order and Refund the Payment to the
Credit Card without assigning any reasons.
Is
my Credit Card Number 100% secure?
All Transactions are 100 %
Secure since they are made using Secure Network. All Credit Card
information is transmitted over a Secure network. We use
Industry-standard Secure Sockets Layer (SSL 128 bit) Technology to allow for the encryption of critically sensitive information like your
Credit Card
details. Information passed between your Computer and our Website
cannot be read even if it is intercepted by someone. This Encryption
Technology, which is used by very few Professional Websites, virtually eliminates
any kind of leakage of Credit Card information on the Internet.
Do we
have a Return and Refund policy ?
AstrologyMantra
is committed to providing the highest quality Products and
Services to their customers.
Keeping in view the nature of our Business, Products used by
one cannot be used by another, since they shall loose their
Spiritual Value, and will not yield any Benefit. Also considering the rigorous
Effort, Time and Expense invested in the Purification of
each Product to ensure that it's Sanctity and Power is intact, it is not possible to accept
Return of Products once
they have been used.
Products once
Sold and used for any Period of time cannot be returned.
What are AstrologyMantra's Terms &
Conditions of Sale ?
The following are
the terms and conditions for the Sale of Products and Services that will
govern any Contract for Sale that we enter into with our Customer. Please read
these Terms and Conditions carefully before making a Purchase.
1. The Price you will
pay for the Products and Services is shown in the Total Order Value
before Payment details.
2. Once you
have selected the Products and Services you wish to
Order, you can proceed to Secure Checkout where you will
be asked for your Payment Details.
3. By completing the
Details and cicking the "Submit" Button on the Secure
Checkout screen, you are offering to buy the Products and
Services subject to our
Terms and Conditions and this Purchase Procedure.
4.
AstrologyMantra holds the right
to refuse to supply any Product or Service ordered, and
Cancel the Order without assigning any reasons thereof.
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